Maintenance – Business Aviation News Mon, 28 Oct 2019 14:38:52 +0000 en-US hourly 1 Maintenance – Business Aviation News 32 32 142066361 Bombardier Enhances Customer Service Footprint in U.S. with New Line Maintenance Stations in Teterboro and Van Nuys Mon, 21 Oct 2019 14:35:11 +0000 October 21, 2019 Montréal Business Aircraft,  Bombardier Inc.,  Press Release

  • New Line Maintenance Stations will bring to 11 the total worldwide and provide enhanced service capabilities in the U.S.
  • Services at both sites will initially include unscheduled maintenance, building to scheduled maintenance in the coming months
  • When fully operational, enhanced maintenance capabilities will include wheel and battery shops
  • Engineers supporting both locations are certified for all Learjet, Challenger and Global series business jets
  • Latest infrastructure enhancements build on rapidly expanding Bombardier customer service network

Montreal, October 21, 2019 – Bombardier is pleased to announce that it is launching a pair of Line Maintenance Stations at two strategically important locations – Teterboro Airport in New Jersey and Van Nuys Airport in California – further complementing the tip-to-tail maintenance services provided by Bombardier’s Service and Support Network in the U.S. and around the globe.

The new Line Maintenance Stations will initially offer unscheduled maintenance services to customers and build toward scheduled maintenance operations in the coming months. Both new locations will offer customers enhanced maintenance capabilities, including the addition of wheel and battery shops. Bombardier trained technicians supporting the new sites are certified for all Learjet, Challenger and Global series business jets, including Bombardier’s flagship Global 7500 aircraft.

“We are committed to ensuring our customers receive an exceptional experience and this expansion is an integral part of our overall mission to enhance OEM support for our operators throughout the U.S. and around the globe,” said Jean-Christophe Gallagher, Vice-President and General Manager, Customer Experience, Bombardier Business Aircraft. “These two new locations are part of an unprecedented acceleration of support offerings that includes new Mobile Response Trucks, aircraft and more technicians across our network.”

The introduction of the new Line Maintenance Stations in Teterboro and Van Nuys is the latest in a cascade of customer services announcements over the past several months aimed at enhancing the Bombardier customer service footprint in the U.S. and around the world. With major service centre expansions ongoing in both Miami Opa-Locka and Singapore, the development of a new Line Maintenance Station in Dubai with JETEX to enhance service capabilities in the Middle East, and a new agreement with respected Austrian-based interior manufacturer F/LIST for the establishment of an enhanced interior shop at the Biggin Hill Service Centre, Bombardier continues to show its ongoing commitment to providing the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.

The new Line Maintenance Stations in Teterboro and Van Nuys will also complement Bombardier Business Aircraft’s award-winning network of nine service centres and a total of 30 Customer Response Team mobile units around the globe, all equipped to support Bombardier Learjet, Challenger and Global business aircraft. This includes the recent addition of a dedicated Challenger 300 Mobile Response Team Aircraft based in Frankfurt, Germany.

The network’s approximately 1,100 dedicated technicians share best practices to provide industry-leading maintenance and care. Bombardier Business Aircraft customers also have access to a broad network of 38 Authorized Service Facilities around the world.

Bombardier also offers customers an expanding inventory of products and services – including a comprehensive parts price matching program – to encourage them “To Bring Their Jet Home.” It all builds on an uncompromising commitment to deliver the ultimate service experience customers demand and deserve.

Gulfstream Establishes Dedicated Midcabin Maintenance Resources At St. Louis-Area MRO Mon, 21 Oct 2019 14:22:25 +0000 Gulfstream Establishes Dedicated Midcabin Maintenance Resources At St. Louis-Area MRO

Changes At Cahokia, Illinois, Facility Reinforce Commitment To Midcabin Operators

SAVANNAH, Georgia, October 21, 2019 — Gulfstream Aerospace Corp. today announced it has dedicated a hangar, operations center and team of technicians specifically for midcabin aircraft at its maintenance, repair and overhaul (MRO) facility at St. Louis Downtown Airport in Cahokia, Illinois.

While other Gulfstream maintenance facilities will continue to support the company’s worldwide fleet of approximately 560 midcabin aircraft, Gulfstream St. Louis will be an ideal destination for many midcabin operators because of its prime location and dedicated resources. About 70 percent of Gulfstream’s midcabin fleet is based in the U.S.

“We have designated Gulfstream St. Louis as a midcabin maintenance center of excellence,” said Derek Zimmerman, president, Gulfstream Customer Support. “The designation is our way of reinforcing our ongoing commitment to midcabin customers. The centrally located site has the personnel, skills, experience, knowledge, tooling, manuals and capacity to produce the quality and efficient work expected by our customers. It will truly be a one-stop MRO for our midcabin customers’ maintenance and refurbishment needs.”

Gulfstream Dallas remains the company’s facility for midcabin completions and provides maintenance for all Gulfstream aircraft. St. Louis’ enhancements come amid a series of Customer Support expansions: Gulfstream is accepting customers at new maintenance facilities in Appleton, Wisconsin, and Savannah, and will open new service centers in 2020 in Van Nuys, California; Palm Beach, Florida; and Farnborough, U.K.

Gulfstream St. Louis’ dedicated midcabin hangar comprises 70,348 square feet/6,536 square meters, which includes 30,000 sq ft/2,787 sq m of hangar space and nearly 20,000 sq ft/1,858 sq m of back shop space. The support space includes an operations center staffed by a cross-functional team of representatives from Planning, Materials and Service Center Operations responsible for optimizing a customer’s maintenance visit. In addition, the hangar will be the base for a Service Team Manager and team of technicians focused solely on maintenance, including airframe inspections and repair, avionics installations and upgrades and interior refurbishments for the company’s entire line of in-production and legacy midcabin aircraft: Gulfstream G280™, Gulfstream G200™, Gulfstream G150™ and Gulfstream G100™.

Gulfstream St. Louis’ refurbishment capabilities include full cabinet fabrication and finish, upholstery, composites and paint.

Gulfstream added St. Louis, a former completions and maintenance facility for sister company Jet Aviation, to its service center network in September 2017. The site is a certified U.S. Federal Aviation Administration and European Aviation Safety Agency Part 145 repair station, which means its 420 employees can work on large-cabin and midcabin aircraft registered in the U.S. and European Union countries. In 2018, Gulfstream St. Louis had more than 340 aircraft visits. It has approximately 638,000 sq ft/59,272 sq m of hangar, shop and support space.

Dassault Aviation Completes Acquisition of TAG’s MRO Facilities, Rebrands Organization Mon, 09 Sep 2019 14:29:58 +0000 Saint-Cloud, France 9/6/2019

Dassault Aviation has completed its acquisition of TAG Aviation’s Maintenance, Repair and Overhaul (MRO) organization, effective September 2, intended to expand the company’s worldwide service center network. 

The new organization has been named TAG Maintenance Services (TMS) and is operated as a wholly owned Dassault Aviation affiliate.

Dassault has acquired all TAG maintenance operations, including its service centers in Geneva, Farnborough, Le Bourget, Lisbon and its satellite facilities in Luton and Moscow. The company will continue servicing all aircraft types it supported previously, both Falcon and otherwise, and customers will have access to the same outstanding teams and professionals as before.

The TAG purchase is part of an ongoing effort by Dassault Aviation to broaden its global service footprint. Since the beginning of the year, Dassault Aviation has also announced the acquisition of the 11 MRO facilities operated by ExecuJet, along with RUAG business aviation operations in Geneva and Lugano, Switzerland.

The RUAG MRO operations will be integrated into TAG Maintenance Services and, like TMS, will continue to cover both Falcon aircraft and other business jet models. Both have a large presence in Geneva, one of the major hubs for business aviation in Europe.

“We are committed to placing our industry-leading Falcon factory service capabilities as close as possible to customers around the world, while offering the same level of top-notch service for other prominent OEM brands,” noted Jean Kayanakis, Dassault Aviation’s Senior Vice President, Worldwide Customer Service & Service Center Network. “Our strategy is aimed at acquiring MRO operations that share our exceedingly high standards for customer service and that operate at the top end of the market,” he added.

All together, the recent MRO acquisitions have permitted Dassault Aviation to add 19 new facilities and nearly 1,000 service professionals to its global service network.

“The relationship between TAG and Dassault has been built into a close-knit and formidable bond over the decades,” said Franck Madignier, President of TAG Maintenance Services. “We are delighted to enter into this new chapter with the strength of Dassault Aviation behind us, and a bright future with an expanding customer base ahead of us.”

About TAG Maintenance Services

TAG Maintenance Services, a Dassault Aviation company, is one of the world’s leading providers of maintenance, repair and overhaul (MRO) services for business aviation. It operates two of Europe’s largest business aircraft maintenance centers, one in Geneva and the other at Farnborough Airport outside of London. These full-service facilities offer everything from routine line service to the largest heavy maintenance inspections, overhauls, and airframe repairs. They are supplemented by bases in major business jet destinations: London Luton; Paris; Lisbon; Moscow; and Sion, Switzerland. The TAG Maintenance Services network is approved to work on, and has long supported, products from multiple aircraft manufacturers.

Gulfstream Launches Center Dedicated To AOG Resolution Tue, 06 Mar 2018 02:58:11 +0000 Gulfstream Aerospace Corp. today announced it has created a center dedicated to the resolution of aircraft-on-ground (AOG) issues, providing Gulfstream operators with an unprecedented level of integrated support and ensuring faster return to service of their grounded aircraft.

The nearly 2,400 square-foot/223 square-meter center is located in the 679,199-sf/63,100-sm Gulfstream Savannah Service Center, the world’s largest and most technically advanced maintenance facility built specifically for business jets, and is staffed by an enterprise-wide team of experts dedicated to predicting, preventing and resolving maintenance or logistics issues that would prevent an aircraft from making its next flight.

“This is the first time we’ve concentrated such a broad team of multidisciplinary personnel together in a space solely dedicated to AOG situations,” said Derek Zimmerman, president, Gulfstream Product Support. “Co-locating technical experts with cross-enterprise resources, including logistics, materials and purchasing support, will lead to more coordinated responses to customers, expedite resolution of issues and get aircraft back in the air faster than ever.”

Calls or messages that come into the Technical Operations Contact Center, if designated an “AOG” condition, are routed to the center, where experienced team members have Gulfstream’s vast worldwide resources at their fingertips. These include: multiple Field and Airborne Support Teams (FAST) aircraft to deliver mission-critical parts, tools and/or technicians; more than 150 field service representatives and FAST-dedicated technicians, including 12 mobile repair teams with specially equipped vehicles; more than $1.6 billion in spares inventory at over 20 locations; and a network of more than 30 company-owned and authorized service centers and warranty facilities.

The center is also equipped with large monitors that provide an up-to-date visual dashboard of Gulfstream aircraft in-work worldwide and the company’s maintenance facilities and personnel, along with health updates from aircraft during flight.

“Our AOG center is the next evolution of what our Technical Operations department has had in place for years,” Zimmerman said. “Continuously improving our services is part of our effort to meet and exceed the expectations of our growing worldwide fleet.”

West Star Aviation Announces Hiring Push Amidst Expansion Efforts Sat, 03 Mar 2018 14:59:09 +0000 West Star Aviation has announced increased hiring efforts in 2018 by attending job fairs and partnering with Careerwise for their apprenticeship program. These efforts have been strengthened because of their recent expansion efforts and an increased level of business at its East Alton, IL, (ALN), Grand Junction, CO, (GJT), and Chattanooga, TN, (CHA) facilities.

West Star Aviation recently visited Lansing Community College in Michigan looking for the next round of aircraft technicians. West Star shared their heritage as well as the industry need for aircraft technicians with help from the school’s Alumni. Other efforts will include a career fair at Colorado Mesa University on Thursday, March 1, 2018, from 9am-2pm in the UC Meyer Ballroom.

“It’s no secret that there is a need for aircraft technicians in the industry, our goal is to light a fire in these students and showcase the benefits of working in aviation,” said Katie Johnson, Director of Human Resources, West Star Aviation. “We want our technicians to grow with us, and we are excited to be offering these new opportunities to upcoming talent,” Johnson continued.

West Star’s next generation hiring efforts have been showcased two consecutive years in AMT’s 40 under 40, and will aggressively continue with the growing need for technicians in the industry.

Voted #1 Preferred MRO in the 2014, 2015, 2016, and 2017 Professional Pilot magazine annual “Preferences Regarding Aviation Services and Equipment” (PRASE) Survey, West Star Aviation specializes in the repair and maintenance of airframes, windows, and engines, as well as major modifications, avionics installation and repair, interior refurbishment, surplus avionics sales, accessory services, paint and parts.

In addition to its facilities in East Alton, IL; Grand Junction, CO; and Chattanooga, TN, West Star Aviation runs maintenance operations at Aspen-Pitkin County Airport in Aspen, CO; Chicago Executive Airport in Chicago, IL; Centennial Airport in Denver, CO and Conroe-North Houston Regional Airport in Houston, TX. The company also provides complete FBO services for transient aircraft at its newly remodeled East Alton and Grand Junction facilities. West Star Aviation is an industry leader in technical experience and expertise while providing world-class customer
services in all the organization’s divisions. For more information visit or call 800-922-2421.

Gulfstream to build $40 million service center, add 200 jobs at Appleton airport Sat, 17 Feb 2018 03:02:02 +0000 Gulfstream Aerospace Corp. today announced its plans to construct a new service center at Wisconsin’s Appleton International Airport to support its growing customer fleet. This additional Gulfstream Appleton facility, which will complement the existing hangar and office space, is expected to begin operations in the second quarter of 2019 and create approximately 200 jobs.

Gulfstream will develop an approximately $40 million, nearly 180,000-square-foot/16,723-square-meter maintenance, repair and overhaul facility northeast of the airport terminal. The new building will include a hangar, offices, back shops and support space. The expansion will boost the number of employees at Gulfstream Appleton to more than 1,000.

Groundbreaking is scheduled for the second quarter of 2018.

“This is the most significant expansion we’ve had in Appleton in the nearly 20 years we’ve been there,” said Derek Zimmerman, president, Gulfstream Product Support. “The demand for our outstanding service business is growing, so this added maintenance capacity and additional jobs are great news for our customers and the community. These added resources will further enhance the world-class service and support this site is known for in the industry.”

A company site since 1998, Gulfstream Appleton is home to a service center and large-cabin completions facility spread over more than 315,500 sf/29,310 sq m. In 2017, employees there completed 582 aircraft visits, including road trips, to support customers at regional airports.

Gulfstream Appleton offers a broad range of services, including major inspections, structural modifications and major avionics installations and safety upgrades. It is a certified U.S. Federal Aviation Administration and European Aviation Safety Agency repair station, and also has maintenance approvals from Bermuda, Canada, the Cayman Islands, China, Nigeria, Saudi Arabia and the Isle of Man.