Elliott Aviation Launches Customer Service App with FAA Approval

Elliott Aviation, a leading aviation services company, today announced the official launch of their new customer service app and online portal, Elliott Connect. The system allows customers to view and approve squawks, receive quotes and invoices, review history, view photos of work in progress and view the team working on a given work order. Elliott Connect is available in the Apple App store, Google Play and through any computer browser. The system is available for customers to use on all MRO work at the Moline, IL headquarters and will be available for customers at the Des Moines facility in March and the Eden Prairie, MN in April.

Elliott Connect was designed to be a customized portal to optimize customer and employee communication and interaction. The real-time updates allow for customers to view project status and approve items at anytime from anywhere in the world with an internet connection.

Elliott Aviation’s IT Department received official FAA approval on January 30th. All involved personnel have gone through internal training, which has led to improved efficiencies in internal processes that support the program. The team beta tested Elliott Connect directly with customers on over 20 different work orders involving all technical and support departments with the Moline, IL headquarters.

“As we continue to evolve our business, we knew it was critical to make every effort to enhance our customer service,” said Lonnie Hoodjer, Director of IT Services for Elliott Aviation. “Elliott Connect will help reduce downtime and improve efficiencies across all levels of our business.”

Elliott Aviation is a second-generation, family-owned business aviation company offering a complete menu of high quality products and services including aircraft sales, avionics service & installations, aircraft maintenance, accessory repair & overhaul, paint and interior, charter and aircraft management. Serving the business aviation industry nationally and internationally, they have facilities in Moline, IL, Des Moines, IA, and Minneapolis, MN. The company is a member of the Pinnacle Air Network, National Business Aviation Association (NBAA), National Air Transportation Association (NATA), and National Aircraft Resale Association (NARA).

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